FAQ
HOW DO I RENT A RACK? Quickest way is to use our online system, please press the button above' 'rent a rack' or call or see us in store. The rental period varies from 1 week to a maximum of 4 weeks at a time to keep the stock moving and interesting for the shoppers. -Mini racks allow up to 30 garments and 4 pairs of shoes. -Single racks allow 40-45 garments and 5 pairs of shoes. -Medium racks allow up to 60 garments and 5 pairs of shoes. -Family racks are allow up to 80-100 garments plus 5 pairs of shoes. If you don't have shoes, you can put handbags or hats or belts instead. Family racks are great for sharing with a friend or if you have a mixture of men's, women's and kids clothing. The more you sell, the more you can refill.
WHAT CAN I SELL? You can sell items of clothing and accessories. Just make sure that the clothes has been recently washed and in good order with no damages. You can also sell shoes, handbags, hats, scarfes etc. We welcome men's, women's and children's clothing. You can also bring in brand new items with tags. Please note underwear/swimwear is not allowed unless new with tags.
WHEN DO I PAY MY RACK? All rack rentals must be paid at the time of booking your rack. Please note that cancellation policy is strictly 14 days prior to rental period commencing. Please honor this as we have limited spaces available and last minute cancellations are sometimes hard to rebook.
WHAT SETS US US APART FROM OTHER MARKETS AND OP SHOPS? We are the only rent a rack market in Australia, that has got it's very own brunch cafe. This attracts many people and weekends for us are extremely busy. We only allow good quality clothes that has been freshly washed and our stallholders have a good taste so it guarantees good fashion! We have been in Prospect for almost 6 years, so we have created a community with regulars shoppers, some even visit us daily! When selling your clothes at Mekko, all you need to do is book a rack and do your pricing with our online app and we do all the selling for you so there is no need to
WHAT IF ANYTHING GOES MISSING? All items that are brought in for sale are at stallholders own risk. We have security cameras and security gate. We offer 10 complimentary security tags at the start of your rack rental and we recommend to use them. Some of the items might accidentally travel from one stall to another and the staff will do their best to return everything back to their original stall. This doesn't mean these items won't be on sale. As long as they are in store, customers are able to buy them but we still recommend the use of security tags. For more expensive items like handbags, shoes or sunnies, we allow you to put 1 item on our display cabinet (25%) commission applies on sold items from our cabinet. When you finish your stall please make sure to check the 'fitting room rack' by the market till to see if any of your garments are hanging there Also please ask a staff member to check our storage room for lost property-rack. This rack is for items we haven't been able to find the original owner. Sometimes the price tags just fall off, sometimes a stall holder might forget to write their rack number on the ticket. Also items that have been travelling in from one stall to another might come up couple of weeks after the stall holder has departed. We will try and contact everyone to reunite with their left behind items but sometimes it's easier for the stall holder to call or pop in. Please note that Mekko Market holds these items for 14 days only which after we forward the lost property to Salvos and Vinnies.
WHERE SHOULD WE PARK? We have our own car park for our stallholders at the rear of the building (access via laneway next to our al fresco balcony).
WHAT TIME DO I SET UPS MY STALL AND WHAT TIME IS THE PICK UP? Your rack can be set up from 9.30am onward in the morning your rack rental starts from. Please come and pick up your rack between 3-3.30pm. If you are unable to pick up the clothes, we offer a pack up service. Please refer to our 'Rent a Rack' page.
HOW DO I DO PRICE TAGS? All your price tags are done online. If you booked online, please use the same log in details to access your Zellr account to go to product pricing to create your price tags. If you booked a rack over the phone with us or in store, will email you a link to our online app where you can create your price tags. You will need to create product sheets and each sheet that you create, will have 20 lines where you will add a short description of the item and a price. When you have finished a product sheet, please create another one until you have covered all items you are wanting to sell. For example a single rack you would create a minimum of three product sheets. When you have created all product sheets, you can either print them at home on your laptop (for this you need to 'mark them as done' and please make sure to set up your place number-this means a rack number). Alternatively, you can pop in to Mekko between 9.30am-3.30pm and we can print them for you. If you are not comfortable using a computer, we can print you blank bar coded product sheets and you can write them by hand. Please make sure to take a picture of the product sheet in this case, as otherwise you won't be able to follow what item has been sold.
WHAT IF I WANT DISCOUNT ITEMS? You can either discount your whole rack with a certain percentage for example 30% off for all items on your last 2 days of rental. If you want to discount your whole rack, please do so via your Zellr account (via browser, not app) and please let us know by calling and we can place a discount signage on your rack. Please note these discounts carry on to your next rental automatically and if you don't want to continue with the discount, you can change the discount percentage back to '0' Please note only one discount percentage per booking is allowed. If you only have few items you want to discount, we recommend you to print new price tags for the items you want to discount. Please note we don't accept any handwritten discounted price tags. If you wish, you can write for example 'was $50' with a texter next to the new price to make it more visible for shoppers that the item has been discounted.
I HAVE SOME DESIGNER SHOES AND BAGS, CAN I BRING THEM FOR SALE? We cannot guarantee the authenticity of products to our shoppers, therefore if you want to bring any designer items for sale, we strongly advise you authenticate them before bringing them in. If staff suspects an item is claimed to be genuine, and it cannot be proven, we reserve the right to withdraw the item from sale. We offer no refunds/exchanges for our shoppers, so it is the shoppers responsibility to authenticate the item prior to purchasing it.